Booking Conditions

The terms and conditions below set out the basis of the agreement between you ‘the Client’ and Camping and Leisure Direct ‘the Company’

1.  YOUR HOLIDAY CONTRACT

When you reserve accommodation you guarantee that you have the authority to accept and do accept on behalf of you & your party the terms of these booking conditions. These booking terms cannot be varied or amended. A contract will exist as soon as we issue our confirmation invoice. In the case of a late booking a contract between us will exist as soon as you have received verbal confirmation from us and advised us of your credit or debit card details. Late bookings are defined as all bookings made within 6 weeks of departure and must be made by telephone in order to ensure that the accommodation is available. If it is necessary for us to specially request services on your behalf in order to confirm your booking you must provide a credit card authority in respect of such services before they can be requested. You will be liable to pay the costs of these services even if you subsequently decide not to proceed with the booking, as we are obliged to cover these costs as soon as the request is made. In such cases a contract will come into existence as soon as we receive verbal confirmation from the supplier concerned. The information within this web site is designed to be a general guide to the services offered and is in no way contractual. The implementation of specific resort services is at the discretion of the accommodation/resort management and owner. Special requests are accepted on the basis that we will communicate them to the accommodation providers, we will not under any circumstances accept responsibility for any consequential loss or loss of enjoyment should special requests not be accommodated. The resorts we offer are subject to local regulations and bylaws. Additionally they will have their own rules, when you occupy the accommodation you accept to abide by the rules of the individual campsite and accommodation provider. Failure to do so may result in the campsite owners or accommodation providers requesting you vacate the premises, circumstances such as these are outside of our control and we will not be held liable for any other accommodation costs suffered in such cases, we will not refund unused accommodation costs in these circumstances. We reserve the right to amend the information and prices relating to unsold holidays as necessary. The contract is made in the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Court at all times.

2.  YOUR HOLIDAY PRICE

When you make your booking you must pay a deposit of 25% of the booking value (subject to a minimum deposit of £100). The balance of the price of your accommodation must be paid at least 10 weeks before your departure date. For bookings made within 10 weeks of departure, the full cost of the holiday must be paid at the time of the booking or by cheque within 7 days. If the deposit and/or balance is not paid on time, we reserve the right to cancel your accommodation. If the balance is not paid on time we shall retain your deposit, and you will incur charges as per section 5. The price of your accommodation is fully guaranteed and we will not introduce any currency surcharges after you have paid your final balance. We reserve the right to revise prices for any new bookings at any time before a booking is confirmed. Should any UK or European Government tax, levy or increase in duty be imposed at any time before your holiday is completed the cost of any such actions will be passed on to you and must be paid immediately, failure to do so will entitle us to cancel your arrangements and in such circumstances no refund of any monies shall be due. Current information and prices in this web site always supersedes previous information.

3.  CHANGING YOUR BOOKING

If after our confirmation invoice has been issued, you wish to change your accommodation arrangements in any way, for example your chosen dates, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be made by the person who made the booking. You will be asked to pay an administration charge of £25 (if your accommodation voucher has already been sent or you have already arrived on site £50), plus any costs we incur in making the alteration. We must receive payment for amendments at the time they are requested by credit/debit card or cheque, if we are unable to accommodate the requested amendment your payment will be returned. Note: Some accommodation arrangements cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation cost.

4.  TRAVEL DELAYS

If for any reason you are going to be delayed arriving at your accommodation you must inform us as soon as possible. We shall attempt to make special late check in arrangements but for logistical reasons this may not always be possible, in any such circumstances we shall not be held responsible for any additional costs suffered due to delayed arrival.

5.  CANCELLING YOUR ACCOMMODATION

If you have to cancel your Accommodation for any reason you MUST ring our office and obtain a cancellation reference number as evidence of cancellation. If you fail to follow this procedure and do not obtain a cancellation reference number we will consider the booking to still be active and as such you will be liable to pay the outstanding balance. You, or any member of your party, may cancel at any time. Since we may incur costs in cancelling your accommodation, you will have to pay the applicable charges up to the maximum amount shown in this clause.

 

Notice given to Camping & Leisure Direct
before departure date

 

Cancellation charge as
percentage of total cost insurance:

 

More than 70 days

 

Loss of deposit

 

70–35 days

 

40% plus deposit

 

34–15 days

 

75% plus deposit

 

14–0 days

 

100%

 

6.  IF WE CHANGE OR CANCEL YOUR HOLIDAY

It is unlikely that we will have to make any changes to your accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most changes are minor, for example, if we have to change your accommodation to another of the same category. We will advise you at the earliest possible date and in such cases, no compensation will be due. This will not give you the right to cancel your booking without incurring our normal cancellation charges. We also reserve the right in some circumstances to cancel your accommodation arrangements, for example, reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay you compensation as set out in this clause. If we make a major change to your holiday, such as change of resort area as defined in the web site, we will inform you as soon as reasonably practicable if there is time before your arrival. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative accommodation from us if available (if it is more expensive you will have to pay the difference but if it is cheaper we will refund the difference to you), or cancelling your accommodation and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation detailed below.

Period before arrival within which notice of cancellation or major change is received by us or notified by you

Compensation per party if we make a major change or cancel your holiday

 

More than 70 days

 

Nil

 

70–43 days

 

£20

 

42–15 days

 

£30

 

14–0 days

 

£40

 

Force Majeure. This means that we will not pay you compensation if we have cause to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. This includes all circumstances that even with due diligence could not reasonably have been foreseen.

 7.  CHILDRENS’S CLUBS

Activity/children’s club campsite staff are difficult to replace at short notice. Should illness or unforeseen circumstances occur, the accommodation provider will always endeavour to offer the service as advertised but cannot always guarantee the continuity of the service. The activities tend to be group based and as such require a minimum number of participants to enable it to function, if the minimum number are not present the sessions may be cancelled. For safety reasons it is necessary to limit to a maximum the number of participants and on occasions when demand is high it may be necessary to enforce a first come first served arrangement.

8.  COMPLAINTS

If you have a problem during your holiday, please inform the relevant supplier (e.g. accommodation rep) so that they can put it right. If after speaking with the representative you still have difficulties, please call us on 0044 800 1712008, so that we can take the matter up on your behalf. If you intend to complain to our office on your return to the UK you must obtain a complaint reference form from the representative detailing your complaint and any action offered or under-taken by the representative or the campsite management. It is essential that you communicate any complaint to the supplier of the services in question without delay. In any case, you must write to us within 14 days of your return from holiday. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

9.  WHAT HAPPENS TO COMPLAINTS

Experience has shown it is unlikely that you will have a complaint that cannot be settled between us. However disputes and matters arising out of this contract are subject to English Law and jurisdiction of the English Courts.

10.  OUR LIABILITY TO YOU

i) We accept responsibility for ensuring that your accommodation, which you book with us, is supplied as described in this web site. It has to be accepted however that pictures used in our web site will be typical of the make, model and size of accommodation available and are not contractual. Actual accommodation supplied may be aesthetically different but essentially will include all the features and benefits as described in our web site. Notwithstanding the above if any part of your accommodation is not supplied as described, we will pay you appropriate compensation if any shortcomings affect the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability to compensate and the level of any compensation will be limited to a reasonable amount taking into account factors such as the cost of the holiday and the extent to which the clients enjoyment has been affected, but in all cases compensation will be limited to a maximum of the cost of your travel arrangements. Please note: The safety standards and regulations overseas are those of the country in question, and may not necessarily be the same as equivalent standards in the UK. These are often different from, and set standards lower than those to which we are used to in the UK. The responsibility for monitoring, enforcement and compliance with local and national laws and regulations is carried out by the appropriate authorities in the country concerned. Liability insurance requirements vary considerably from country to country, as does the responsibility placed on organisations by law. We would therefore advise you to take all reasonable precautions to protect yourself and your family whilst on holiday.

ii) We accept responsibility for death, injury or illness caused by the proven negligent acts and/or omissions of our employees, and our suppliers, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. In all cases liability and compensation will be limited in accordance with applicable relevant International Conventions concerning transport and accommodation such as the Warsaw Convention 1929, the Hague Protocol 1955, the Paris Convention 1962 and the Berne Convention 1973. Copies of which are available upon written request – please allow 21 days.